Questions and answers

1. How does Food Moments work out what is in my meal?

Photograph what you eat — one photo or several — and add a few words if you like. The meal goes to an AI model that names the dishes, judges the portions and estimates the nutrients: energy, protein, carbohydrates, fat, fibre, fruit and vegetables, free sugars, saturated fat, salt and fourteen vitamins and minerals. A few seconds later the meal is a card in your feed, readable without tapping.

What you say counts for more than what the photo shows. "Half of it went back", "made with olive oil", "it was 300 grams" — the estimate follows your words. A nutrition label or a barcode in the picture is read and used too.

2. How accurate is it?

It is an estimate, not a measurement — like a well-informed guess from someone who saw your plate. Recognising the food is rarely the problem; how much was on the plate is the hardest part, for the app as for anyone looking at a photo. A short sentence about the portion helps more than anything else: "a large bowl", "two slices", "about 250 g". Each meal's page says how sure the estimate is and why, under How sure this is.

3. How do I correct a meal?

Tap the meal, then say or write what is different: "it was brown rice", "no dressing", "I only ate half". The estimate is worked out again with your correction. Long-press a meal to copy it to now or to another day and time, to share it, or to add a photo or a scanned product.

4. Do I have to type?

No. Hold the microphone button and speak; when you let go, your words appear in the note. Speech is turned into text by a speech model in the European Union, and needs its own one-time agreement, which you can withdraw in Settings → Privacy. You can always type instead.

5. Does the camera measure anything?

While you frame a photo, your iPhone or iPad quietly works out how many centimetres the picture covers, so the size of the food can be judged. Nothing changes for you: no scanning, no extra button. If you like, move the device a little around your food before you take the photo — it helps, and it is never required. Photos picked from your library carry no measurement and are estimated from the picture alone. §2 of the Privacy Policy describes exactly what is measured.

6. What do the bars on the day card mean?

They show where your day stands before you choose the next meal. Energy and carbohydrates are a place to stand: the bar just fills. Protein, fibre and fruit and vegetables are goals: green once reached. Fat, saturated fat, free sugars and salt are limits: the bar turns orange as you get close and red past the limit. Each target names its public source — How your targets work lists them all.

7. Can I change my targets?

Yes. Settings → Your goals has a wheel for each one — how much protein, fibre, fruit and vegetables, free sugars, fat and salt — and every position on a wheel names the guideline it comes from. Your age, sex, height, weight and activity set the energy target; whether you want to lose, keep or gain weight moves it.

8. How does Apple Health fit in?

If you switch it on, Food Moments reads your resting and active energy from Apple Health, so today's energy target follows how much you actually move. A walk shows up within about a minute while the app is open. It writes nothing to Health, and Health data is never part of a meal analysis.

9. Where are the vitamins and minerals?

One tap deeper: tap a day's card and the full day opens over the feed, with fourteen vitamins and minerals against the European Food Safety Authority's reference values for your age and sex. The same card shows averages over 7 days, 30 days and all time. A single day is never a warning; on an average, six of them turn red past EFSA's safe upper level for long-term intake. A meal's own page lists them per dish. How your targets work has the reference values and how precise these numbers are.

10. What happens when I scan a barcode?

The number is looked up in Open Food Facts, a free database written by volunteers. Not every packet is in it — when the camera reads a barcode nobody has described yet, the app says Not described yet. Photograph the nutrition table on the packet instead: the app reads it, and a printed table is better evidence anyway.

11. What does it cost?

Food Moments is a monthly subscription through Apple; the price is the one shown in the App Store for your country, and the first 14 days are free. Cancel in your Apple account settings at least 24 hours before it renews, and you pay nothing for the trial. Without a subscription, everything you recorded stays yours: your meals, day cards, sync, Download all my data and Delete account keep working; new analyses, corrections, dictation and scanned products need it. §3 of the Supplemental Terms has the details, and §4 says how fair use works.

12. Where is my data, and who sees it?

Your account is your email address — no password, no name. Meals, photos and targets are stored in your account on servers in the European Union, and nothing you photograph, write or say leaves the EU. Your meals are not used to train AI models, and there are no ads and no tracking. We look at your meals only if you switch on Help improve Food Moments, and it is off unless you do. The Privacy Policy is the full text.

13. I have a new iPhone or iPad. Are my meals still there?

Yes. Install Food Moments and sign in with your email address: a six-digit code arrives by email, and your meals, photos and profile come back by themselves. Your iPhone or iPad keeps the recent weeks; older days load as you scroll.

14. How do I download or delete everything?

Settings → Account → Download all my data packs everything into one file — every photo, pages you can browse on any computer, and a table for a spreadsheet — and emails you a link. Settings → Account → Delete account erases everything we hold, at once. Deleting your account does not cancel the subscription: do that in your Apple account.

15. Can I share a meal with someone?

Yes, with the person you ate it with: long-press the meal and choose Share…. It goes straight from your iPhone or iPad over AirDrop, Messages or another app you pick — not through our servers — and joins their feed as if they had photographed it.

16. A meal says the analysis failed. What now?

Tap Try again on the meal. Most failures are a lost connection and the second attempt works; the ✕ next to it puts the message away and leaves the meal as it is. If it keeps failing, email info@smart-backoffice.nl.